looking for instruction that they can directly apply to their profession.

Good Instruction: Providing an introduction to the RMI industry

Better Instruction: Demonstrating how risk exposure can be best explained to a client

seeking out educational opportunities that will help them achieve a pragmatic objective (e.g., filling a skill gap for their current position, building new skills to qualify for a promotion).

Good Instruction: Providing an overview of an insurance adjuster’s job responsibilities

Better Instruction: Detailing tips and tricks that help adjusters advance in their careers

feeling grounded when instruction is anchored in their industry, profession, and responsibilities.

Good Instruction: Exploring professional skills needed in the workplace

Better Instruction: Showing how claims adjusters can improve loss assessment form completion rates

with distinct identifies and life experiences that contribute to their relationship with and perception of education.

Good Instruction: Providing illustrative examples from the community you serve

Better Instruction: Providing illustrative examples from multiple communities, with different demographics (e.g., race and ethnicity, socio-economic status, geographic location, etc.)

likely to prioritize education after personal and professional responsibilities are met, making timing and length of instruction critical.

Good Instruction: One hour of synchronous instruction scheduled over the EST lunch hour

Better Instruction: One hour of on-demand instruction that learners can take at any time

learning through experience (and absent that opportunity, learning when through instructor-facilitated examples)

Good Instruction: Learners hear about the responsibilites of a data analyst.

Better Instruction: Learners analyze data to better understand the responsibilities of a data analyst.

feeling respected when their wealth of knowledge and experience is acknowledged within instruction.

Good Instruction: Acknowledging number of webinar attendees

Better Instruction: Frame instruction by acknowledging a common challenge specific to the learners’ profession

valuing opportunities to network and inspired when instructors recognize their work as a community of practitioners.

Good instruction: Sharing your experience and expertise regarding a particular topic

Better Instruction: Asking learners to share their experience and expertise regarding a particular topic